Business Excellence Awards
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By PBN Staff
By PBN Staff
WESTLAKE VILLAGE, Calif. – J.D. Power has named Amica Mutual Insurance Co. to its 2014 Customer Champions list, one of 50 U.S. brands that were selected from among 600 that were examined. Power based the rankings on customer feedback, opinions and perceptions from data, culled from the firm’s 2013 syndicated research.
“J.D. Power surveys hundreds of thousands of customers every year, and what we’ve found is that when consumers purchase different products and services, they don’t just compare their experiences within the same industry, they compare across industries,” said Finbarr O’Neill, president of J.D. Power. “The 50 companies we’ve recognized as Customer Champions demonstrate the highest levels of service excellence, not just compared with their direct competitors, but also across all facets of the customer experience.”
Other brands recognized for service excellence include Amazon.com, Apple, Cadillac, JetBlue Airways, Lexus, Lincoln, Neiman Marcus, Saks Fifth Avenue, Scottrade, Southwest Airlines and USAA, among others.
“We’re honored to receive this distinction and be included in this elite group of U.S. companies,” said Robert A. DiMuccio, president, chairman and CEO of Amica Insurance. “We work hard to earn the trust of our policyholders and to be there when they need us. We appreciate this external confirmation from J.D. Power on behalf of our customers.”
The Customer Champions list was co-produced by Power with Fortune magazine, and is especially pertinent to today’s social-media conscious consumers.
“Not only does satisfaction encourage customer loyalty, but happy customers also become advocates of the brand to others. Particularly given the ability of today’s consumers to easily communicate their experiences far and wide through social media and online reviews, customer advocacy can be critical to a company’s bottom line,” said O'Neill.