Amica named ‘customer service champion’

J.D. POWER & ASSOCIATES named the Amica Mutual Insurance Company one of its 50 customer service champions of 2012.
Posted 3/15/12

WESTLAKE VILLAGE, Calif. – J.D. Power & Associates named the Amica Mutual Insurance Company one of its 50 customer service champions of 2012.

According to J.D Power – a global marketing information services firm specializing in satisfaction and quality surveys – the importance of customer service has increased even more than the importance of price in the eyes of consumers.

The firm’s most recent report, “Beyond Satisfaction: J.D. Power 2012 Customer Service Champions — Brands That Deliver Service Excellence to Maximize Business Results,” was released Wednesday.

The report identifies 50 brands as J.D. Power 2012 “Customer Service Champions”, based on customer feedback attesting to their service excellence.

Brands that receive J.D. Power Customer Service Champion designation are among the top 5 percent of more than 800 evaluated brands, based on their performance in five key areas: people, presentation, price, process and product.

Headquartered in Lincoln, Amica is the only Rhode Island-based company to make the cut. The result should come as no surprise, for Amica has ranked highest in overall customer satisfaction in Power’s National Auto Insurers Study and National Homeowners Insurers Study for 12 consecutive years.

PBN Hosted

Join PBN for the best networking event and party of the winter - January 15, 2015 - the Book of Lists Party at the Providence Public Library. Reserve your spot by December 31st and get a holiday gift from PBN!
  • Best Places to Work
    Enrollment is now open for the 7th annual Best Places to Work program. Winners w ...
  • Manufacturing Awards
    Applications are now being accepted for the 2nd Annual Manufacturing Awards. Dea ...
Purchase Data
Book of Lists
Book of Lists cover
PBN's annual Book of Lists has been an essential resource for the local business community for almost 30 years. The Book of Lists features a wealth of company rankings from a variety of fields and industries, including banking, health care, real estate, law, hospitality, education, not-for-profits, technology and many more.
Data icons
Data can be purchased as single lists, in either Excel or PDF format; the entire database of the published book, in Excel format; or a printed copy of the Book of Lists.
  • Purchase an e-File of a single list
  • Purchase an e-File of the entire Book of Lists database
  • Purchase a printed copy of the Book of Lists
    Latest News