Amica ranks highest for customer satisfaction

AMICA MUTUAL INSURANCE CO. ranked highest on J.D. Power and Associate's Property Claims Satisfaction Study for the second consecutive year.
Posted 4/3/13

LINCOLN – Amica Mutual Insurance Co. has ranked highest in customer satisfaction on the J.D. Power and Associates 2013 Property Claims Satisfaction Study, the insurer announced Wednesday, adding that this is the second consecutive year that Amica has ranked highest in the study.

For the most recent study, Amica scored 907 out of a possible 1,000, 13 points higher than its 2012 score and 75 points higher than the industry average of 832.

“We have proven that our corporate mission to create peace of mind and build enduring relationships is more than words on a page,” Robert A. DiMuccio, Amica’s chairman, president and CEO, said in prepared remarks. “It occurs daily in Amica offices around the country.”

The J.D. Power and Associates property claims study, which is in its sixth year, measures the satisfaction of the property claims experience for customers who filed a claim for damages covered under their homeowners’ policy.

According to a release, the study examines five factors: settlement, first notice of loss, estimation process, service interaction and repair process.

“Despite increases in both the frequency and average severity of property damage in the U.S. during the past two years, the fact that customer satisfaction remains high is a testament to how diligently the personal insurance industry has responded to its customers,” J.D. Power and Associates said in a release.

To view the full study, visit:

PBN Hosted

Join PBN and two panels of successful female executives, business owners and entrepreneurs as we delve into what women should do to advance their careers, and become leaders in the corporate world and their own enterprises.
  • Book of Lists Party
    Save the date - January 15, 2015 for PBN's Book of Lists Party at the Providence ...
  • Best Places to Work
    Enrollment is now open for the 7th annual Best Places to Work program. Winners w ...
Purchase Data
Book of Lists
Book of Lists cover
PBN's annual Book of Lists has been an essential resource for the local business community for almost 30 years. The Book of Lists features a wealth of company rankings from a variety of fields and industries, including banking, health care, real estate, law, hospitality, education, not-for-profits, technology and many more.
Data icons
Data can be purchased as single lists, in either Excel or PDF format; the entire database of the published book, in Excel format; or a printed copy of the Book of Lists.
  • Purchase an e-File of a single list
  • Purchase an e-File of the entire Book of Lists database
  • Purchase a printed copy of the Book of Lists
    Latest News