Assessing feedback

How do you usually respond to a customer’s negative feedback? • Remain calm and try to resolve the issue – 92.59% • Get offended and ridicule customers behind their backs – 3.70% • Thank them for their input, then ignore it – 3.70% People who respond well to criticism are more likely to be successful.

Already a Subscriber? Log in

To Continue Reading This Article

Become a Providence Business News subscriber and get immediate access to all of our premier content and much more.

Learn More and Become a Subscriber

No posts to display