Banks are increasing hiring for home loans

U.S. banks that have been earning record profits from home loans are adding or transferring thousands of staff to catch up with demand for refinancing after shortages blocked homeowners from getting lower rates.
Employment tied to mortgages rose 9 percent this year through September to 285,000, the most since 2008, according to the Bureau of Labor Statistics, as lenders responded to Federal Reserve efforts to push down borrowing costs, President Barack Obama loosened requirements, and housing recovered from a six-year slump. Even as banks added staff, they failed to keep pace, and kept mortgage rates “much higher” than they should be to curb demand, said Vipul Jain, an analyst at Morgan Stanley.
Those constraints are lifting after banks built up units to handle the highest level of refinancing since 2009. JPMorgan Chase & Co., the biggest U.S. bank by assets, has transferred 3,500 people from servicing to mortgage originations and Wells Fargo & Co. has expanded its operations staff by at least 25 percent this year. The hiring comes before a potential acceleration in volume after President Obama’s re-election saw debt yields tumble and increased the possibility of expanded programs to help homeowners improve rates.
“The trend in headcount is upward,” Jain said in a telephone interview. “During the next three to six months, we’re expecting a 10 percent increase in capacity.”
Banks are adding home-loan staff after the top five companies reported a record $8.35 billion in income from mortgage banking during the third quarter, according to newsletter Inside Mortgage Finance. In contrast, the six largest U.S. banks have reduced headcount by more than 25,000 in the 12 months ended in September, as regulators demand more capital and global growth slows, according to data compiled by Bloomberg.
Lenders profited as the Fed encouraged refinancing by purchasing mortgage bonds to push down borrowing costs to record lows, known as quantitative easing, or QE. While 30-year rates are 3.34 percent, down from 5.05 percent in February 2011, they could be lower based on bond prices, according to data compiled by Bloomberg. “Capacity constraints are a big issue in the mortgage market right now and even though mortgage rates have dropped post QE3, there is more room for them to drop from here,” Gary Kain, the president of American Capital Agency Corp. the second-largest mortgage REIT with $102 billion of assets, said on a Nov. 1 conference call with investors.
The gap between rates for the loans and the bonds into which they’re packaged is 1.27 percentage points, about 59 percent higher than the 5-year average. It reached a record 1.7 percentage points in September.
At JPMorgan, the biggest U.S. bank by assets, mortgage-production margins are “very high” at “well over” 2 percent, up from less than 1 percent historically, CEO Jamie Dimon said on an Oct. 12 conference call about its record $5.7 billion in quarterly earnings.
To keep up with mounting application volumes, Wells Fargo added about 7,000 full-time employees that process, close and underwrite mortgage loans since the second quarter of 2011, Michael Heid, president of Wells Fargo’s home-loan unit said this month at a presentation in Boston, which showed its hiring.
After adding more than 2,500 people to underwrite loans this year, more than half from outside of the company, the bank is hiring to fill more than 1,000 open underwriting positions, said Tom Goyda, a spokesman for the company.
The bank made or bought the largest number of home loans originated in the first nine months of 2012, with 30.3 percent of the market, according to Inside Mortgage Finance.•

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