BofA customer satisfaction hits 10-yr low

CUSTOMER SATISFACTION hit a 10-year low at Bank of America with a score of only 66 on the American Customer Satisfaction Index.
Posted 12/11/12

BOSTON – Customer satisfaction at the Bank of America is at a 10-year low, The Boston Globe reported.

On the American Customer Satisfaction Index, which was released Tuesday, the bank earned a score of 66. The average score in the United States was 79.

Bank of America’s customer ratings were poor compared to rival banks. Citigroup earned a 70, Wells Fargo earned a 71 and JP Morgan Chase earned a 79 in the Ann Arbor, Mich.-based group’s customer satisfaction report.

The bank has “been pretty lackluster for the past four years” David Van Amburg, managing director of ACSI, told the news source. “They really haven’t been able to recover.”

PBN Hosted

Join PBN for the best networking event and party of the winter - January 15, 2015 - the Book of Lists Party at the Providence Public Library. Reserve your spot by December 31st and get a holiday gift from PBN!
  • Best Places to Work
    Enrollment is now open for the 7th annual Best Places to Work program. Winners w ...
  • Manufacturing Awards
    Applications are now being accepted for the 2nd Annual Manufacturing Awards. Dea ...
Purchase Data
Book of Lists
Book of Lists cover
PBN's annual Book of Lists has been an essential resource for the local business community for almost 30 years. The Book of Lists features a wealth of company rankings from a variety of fields and industries, including banking, health care, real estate, law, hospitality, education, not-for-profits, technology and many more.
Data icons
Data can be purchased as single lists, in either Excel or PDF format; the entire database of the published book, in Excel format; or a printed copy of the Book of Lists.
  • Purchase an e-File of a single list
  • Purchase an e-File of the entire Book of Lists database
  • Purchase a printed copy of the Book of Lists
    Latest News