CVS Caremark launches specialty prescription program

WOONSOCKET – CVS Caremark Corp. has announced Specialty Connect, a specialty prescription-services program which looks to leverage the company’s retail and specialty-pharmacy resources to offer patients choice and flexibility in how they access their specialty medications, while providing expert clinical support.

Specialty medications treat complex conditions, including hepatitis C, multiple sclerosis, psoriasis, oncology and rheumatoid arthritis, and often require special handling, storage and administration. Historically, patients faced three key challenges when filling a new prescription for a specialty medication: submitting the prescription, having easy access to centralized expert clinical and benefits support, and navigating the logistics involved in receiving the drug. For example, as many as one quarter of patients who tried to fill a specialty prescription at a traditional retail pharmacy faced barriers. These complications often resulted in delayed or abandoned treatment and added to the confusion that patients already faced when managing a new or chronic condition.

Specialty Connect simplifies getting started on therapy and helps patients stay on therapy to support improved health outcomes. Patients have a new option to bring their specialty prescriptions to any CVS/pharmacy location, as a complement to existing specialty pharmacy processes. After initiating their prescriptions, patients receive insurance guidance and dedicated clinical support by phone from a team of specialty pharmacy experts, trained in each therapeutic area, who are available 24 hours a day, 365 days a year. The program also makes it easy for patients to get their specialty drugs, whether they choose between in-store pickup at any of the 7,600 CVS/pharmacy stores nationwide or receive their medications via mail service delivery.

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