Business Excellence Awards
Please Join PBN to Celebrate the 2014 Business Excellence Award Winners on Novem ...
By Rhonda Miller
PBN Staff Writer
PROVIDENCE â€“ The Citizens Bank mobile apps for Android and iPhone have received the most positive customer feedback in the industry in a study done by Xtreme Labs, according to an Aug. 7 press release from the bank.
â€śCitizens Bank is the only bank with the highest rated apps on both Android, with 4.5 stars, and iOS , also with 4.5 stars, platforms,â€ť according to the Xtreme Labs study.
Citizens Bankâ€™s iPhone app was recognized for having both the highest star rating and the highest
percentage of positive customer comments in the industry, according to the report.
â€śWe designed our mobile apps to be simple and easy for our customers to use, and it is very gratifying
to see the value of our mobile banking offering validatedâ€¦â€ť,said Brad Conner, vice chairman for consumer banking for RBS Citizens Financial Group. â€śAs we continue to invest in new functionality for mobile banking, we are maintaining our focus on ease of use and on providing customers with the on-the-go features that can help them more effectively manage their finances.â€ť
USAA posted a slightly higher star rating for Android, with 4.6 stars, but a lower percentage of positive customer comments, the report found.