Citizens named ‘Mobile Bank Leader’

PROVIDENCE – A market research company awarded Citizens Bank a “Mobile Bank Leader” for its iPhone and Android apps, according to a press release.
Javelin Strategy & Research, a Greenwich Associates LLC research company, reviews user ratings for mobile banking apps and found Citizens average rating was 4.2 out of 5 stars, according to a Citizens press release.
Javelin noted that the bank’s app offers “innovative features that drive customers satisfaction,” according to the release.
“Our customers are using their mobile devices for more and more of their transactions, and they tell us they love how easy it is to use Citizens features like Fast Balance and Mobile Check Deposit,” said Brad Conner, head of consumer banking for Citizens, in a statement. “We are excited to once again be recognized for the quality of our mobile offerings and are committed to continue investing in the mobile banking experience to help them bank better.”
The bank says it has “invested significantly” on enhancements to its apps.

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