Crisis control

Does your company have a formal protocol for addressing a public relations crisis?

Yes – 36.4%

No – 63.6%

Does your company have a crisis management team in place?

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Yes – 36.4%

No – 63.6%

In the event of a company public relations crisis, who would address company stakeholders?

President/CEO/owner – 90.9%

External spokesperson – 9.1%

Director of marketing (or equivalent) – 0%

Other – 0%

In the event of a company public relations crisis, which medium do you use first?

Press release/email – 54.5%

Phone calls – 27.3%

Social media/company website – 9.1%

Unsure – 9.1%

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries.

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