Embrace Home Loans

A CREW TO SERVE: Some of Embrace Home Loans’ staff performed their annual anniversary celebration service-day project on the USS Massachusetts in Fall River. / COURTESY EMBRACE HOME LOANS
A CREW TO SERVE: Some of Embrace Home Loans’ staff performed their annual anniversary celebration service-day project on the USS Massachusetts in Fall River. / COURTESY EMBRACE HOME LOANS

How do you encourage employee feedback?
The president holds breakfasts with randomly selected employees. The intranet has an “Ask the President” feature. The company coordinates a 360-degree feedback survey.
What’s the best way you call out special efforts by employees?
Making a donation in their name to a charity that is personally meaningful.
What do you expect from employees that other companies don’t?
A commitment to grow personally … not just professionally. To become more caring, more connected … not just more efficient, more productive.
What three words best describe your staff?
Caring. Empathetic. Appreciative.
What is your biggest challenge in creating a great place to work?
Unreasonable and burdensome regulation, which seems to grow each year.
Questions answered by: President Kurt Noyce

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