Gosselin returns to corporate world stronger, a team leader

TAKING CHARGE: Roberta Gosselin, center, assistant vice president at Amica Insurance, has overseen the successful formation of a new 60-person accounting operations group, and led a major strategic initiative to redesign Amica's premium billing and collections processes. / PBN PHOTO/STEPHANIE ALVAREZ EWENS
TAKING CHARGE: Roberta Gosselin, center, assistant vice president at Amica Insurance, has overseen the successful formation of a new 60-person accounting operations group, and led a major strategic initiative to redesign Amica's premium billing and collections processes. / PBN PHOTO/STEPHANIE ALVAREZ EWENS

Making a major decision that directly impacts your career is always challenging. Just ask Roberta Gosselin, senior assistant vice president for accounting at Amica Insurance.

In 2002, at the height of a successful 12-year career with KPMG, where she had risen to senior manager in the financial-services practice, Gosselin decided to step away from the corporate world to stay home with her young children.

“I was not satisfied with how I was balancing my two very important and demanding jobs, one being my work and the other being my responsibilities as a wife and mother,” Gosselin said. “I made the decision to focus solely on the latter.”

Over the next nine years, she was not only able to spend that much-sought-after time with her husband, Luke, and their daughters, but she also became deeply involved in the community of Lincoln, where she lives, through various organization and efforts.

- Advertisement -

Gosselin not only spearheaded an effort to raise funds to purchase a handicapped-accessible van for a local family with a wheelchair-bound child, but she also served on the Lincoln Budget Board, helped turn the public elementary school’s PTO into a nonprofit so donations would be tax deductible, and assisted with the creation of the Matty Fund Scholarship Program, which awards scholarships to students who have been impacted by epilepsy.

In 2011, nearly 10 years after leaving the corporate grind and with her children a bit older, Gosselin was ready to return to work and accepted a position as assistant vice president in accounting for Amica, overseeing nearly $2 billion in billing and collections activity, treasury operations and corporate disbursements.

Within three years, Gosselin was promoted to her current role, where she is responsible for an array of technology initiatives, including co-sponsorship of a new billing system, billing-related upgrades to Amica.com, mobile Web and mobile app, PCI compliance and data governance.

In the past four years, Gosselin has overseen the successful formation of a new 60-person accounting operations group and led a major strategic initiative to redesign Amica’s premium billing and collections processes.

The project is now nearing completion after two years and Gosselin has nothing but praise for her team, which she says has successfully weathered the highs and lows of the new system installation.

“At the outset, none of them had ever worked on a technology initiative, let alone one of this magnitude,” she said. “They were asked to take on new responsibilities well beyond their experience levels and they worked as a team and rose to the challenge.”

Jim Loring, Amica’s senior vice president and chief financial officer, said Gosselin is the best hire he’s ever made – plain and simple – particularly for the leadership she has shown through the billing and collections redesign.

“This project has faced adversity, but she has held the team together and the end is in sight,” Loring said. “Her belief in the value of this effort and commitment to it has been inspirational to her group and the IT staff. I believe this project would not have succeeded with any other manager leading this.”•

No posts to display