Every successful leader understands the need for certain skills: strategic thinking, innovative vision, the ability to execute well and to be a driver of change, to name a few.
But one essential skill that underlies all is understanding and appreciating the role of organizational engagement. It is so important that everybody at all levels of the organization, from the bedside to the boardroom, feels a sense of passion about the mission and the work they do every day.
All health care jobs are hard, but in the unique space of home care, palliative care and hospice, there is the complicating factor of being a field-based organization. Last year we took care of more than 9,000 patients. Our staff is scattered to the four corners of the state, providing care in patients' homes, nursing homes, assisted-living facilities and hospitals. It's difficult when everyone isn't under the same roof. Our staff is out there doing remarkable work, often in challenging situations, so it's essential that they know they are fully supported by the leadership team of the organization, the board and their own colleagues.
When you have open, two-way communication, unwavering respect and a culture that promotes gratitude, people are going to feel connectedness, a sense of purpose and a commitment to the extraordinary mission of hospice, palliative care and home care. That's engagement.
When it comes down to it, people who really love their jobs are going to provide the most meaningful experience for every patient and family. •
