J.D. Power ranks Amica highest in customer satisfaction 15th year in a row

AMICA Mutual Insurance Co. was ranked highest in customer satisfaction by J.D. Power for the 15th consecutive year. / COURTESY J.D. POWER
AMICA Mutual Insurance Co. was ranked highest in customer satisfaction by J.D. Power for the 15th consecutive year. / COURTESY J.D. POWER

LINCOLN – For the 15th consecutive year, Amica Mutual Insurance Co. received the “Highest Customer Satisfaction Among National Homeowners Insurers” ranking in the J.D. Power 2016 U.S. Home Insurance Study.

Scores are based on a 1,000 point scale. Amica’s 864 was not only 30 points higher than its score in 2015, but is 60 points higher than the national average. Amica ranked highest among 28 award-eligible providers, based on 17,987 total responses, measuring the opinions of customers with their current home insurer, surveyed during June and July.

Auto Club of Southern California Insurance Group’s score of 835 ranks second, followed by Cincinnati Insurance (828), GEICO (826) and Auto-Owners Insurance (824). Universal P&C was ranked last (716).

Interaction, policy offerings, price, billing process and claims are all taken into account when measuring overall customer satisfaction. According to the report, Amica performed especially well in the billing process and policy information, interaction, policy offerings and price factors.

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“I’m so proud that we’re once again being recognized by J.D. Power,” Robert A. DiMuccio, chairman, president and CEO of Amica, said in a press release. “Our employees are the reason for our success, and I can’t thank them enough for all of their hard work and outstanding customer service.”

According to J.D. Power, insurers see improving customer relations as a better way to expand their customer base rather than competing on prices, which have remained stable for the past few years. On average, customers report an annual premium charge of $1,186 for homeowners insurance and $259 for renters insurance in 2016, the report said.

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