PROVIDENCE – Citizens Bank has been named one of the nation’s best banks for the second year in a row, according to Money Magazine’s 2014 list of “The Best Banks in America.”
Citizens Bank topped the “best for convenience” category.
With 1,228 branches in 11 states, the magazine said Citizens is a winner because it “makes it easy to find help.”
“The bank has representatives available by phone at all times and by instant messaging 55 hours a week. Additionally, Citizens scored well with its customers in the most recent American-Banker/Reputation survey,” Citizens’ description on the magazine’s website stated.
Citizens’ extended hours — which include seven-days-a-week supermarket branches – also were noted by the magazine.
One drawback – Money Magazine said the bank isn’t great for interest seekers as the highest-paying savings account offers only 0.03 percent on $10,000.
“We are proud to once again be recognized by Money Magazine as one of the best banks in America,” Brad Conner, vice chairman of Consumer Banking for Citizens Bank, said in a statement. “Our customers choose to bank with us because of how easy it is to access their accounts when and how they want, through local branches, ATMs and online and mobile banking.”
Citizens recently enhanced its Mobile Banking apps. Mobile Deposit also offers customers the ability to deposit checks quickly by using the mobile device’s video camera, eliminating the need to tap a button and making check deposits quick and simple. The Fast Balance feature allows busy, on-the-go customers to view account balances without needing to log in to their Mobile Banking app account, Citizens stated.
Money Magazine ranked TD Bank as the best big bank and Ally as the best online bank.
Read the rest of the list here.
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