New year, new goals?

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. More

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PBN Executive Poll

New year, new goals?

Posted 12/31/69

Do you believe in making New Year’s resolutions?

• Yes – 79.2%

• No – 20.8%

If so, do you plan on setting any goals at the office this year?

• Yes – 70.8%

• No – 25%

• Doesn’t apply – 4.2%

What areas of your business will you focus on most in 2013?

• Customer service/retention – 34.8%

• Customer development – 21.7%

• Sales – 17.4%

• Other – 26.1%

Did your company fare better or worse than in the past?

• Better – 62.5%

• Worse – 20.8%

• About the same – 16.7%

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