How do you recognize individual achievement?
For sales, we have a monthly “Top Dog” winner as well as “Mortgage Advisor of the Year.” For operations, we have a monthly “Shining Star” Award named after our good friend and dedicated Province employee, Chris Amaral, who passed away in April 2014. We also do off-site Appreciation Days.
How do you encourage employee engagement?
Employee engagement starts with our Province Principles that hang proudly on the wall. We are all a reflection on one another and that ideal permeates our culture and ultimately provides a better mortgage experience for our clients.
What won’t you tolerate in the workplace?
If your inclination is to complain about something, my door is always open, but come with a solution. n