Business Excellence Awards
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By PBN Staff
EAST PROVIDENCE – Starkweather & Shepley Insurance Brokerage Inc. has been recognized as one of the “10 Agencies That Get It Right” by insurance industry publication Best’s Review magazine.
The December 2012 issue of the monthly insurance magazine focused on 10 agencies that “exemplify innovative thinking that is helping insurance agencies grow and prosper,” according to a release.
Starkweather & Shepley was recognized for implementing a paperless workplace that has resulted in an 11.6 percent increase in revenue per employee over the last two years.
According to a company release, this single innovation has led to a “chain-reaction” of benefits that have enhanced the agency’s productivity and performance.
“Since the integration of this system and its document management software, the firm has seen tremendous efficiencies throughout every department and each one of our 9 branches,” Bill McGilliviray, chairman of Starkweather & Shepley, said in prepared remarks.
“We initially tested the system in certain divisions of the agency and immediately noticed improvements in workflow, enhancements in customer service and also allowed us to grow agency sales. So it was not too long after that it had the full support of management to go ahead and integrate the system throughout the entire firm,” said McGilliviray, adding: “Since its launch, it has been nothing short of a success and we are able to extend these benefits to all of our clients.”
The introduction of an integrated document management system from a traditional paper filing system eliminated filing cabinets and allowed the agency to respond to customer inquiries quicker and more efficiently, as well as provide a seamless transfer process of information between all offices.
The agency also introduced management metrics, a centralized telephone system and a mentoring process, which helped lead to the 11.6 percent increase in revenue per employee.