Business Excellence Awards
Please Join PBN to Celebrate the 2014 Business Excellence Award Winners on Novem ...
Carol Mansfield, owner and CEO of Stat/Southcoast Emergency Medical Services, spent 2012 expanding her company’s presence with the acquisition of Coastline Ambulance Services and Coastline Educational Services, and launching Stat Emergency Medical Training. Since 1987, her company has grown to include five locations in two states with 100 employees, 15 ambulances, six chair vans and two livery vehicles. Mansfield is a member of the Massachusetts Ambulance Association and an occasional contributor to local media outlets.
PBN: What originally interested you in this industry?
MANSFIELD: I have always had a fascination with ambulances and emergency medical care, and an experience that hit close to home led me in this direction. In 1985, my mother suffered a cardiac arrest. In those days, it was more common to have on-call EMTs rather than a fully staffed team of paramedics. When I called 911 to report my mother’s situation, the ambulance showed up with only a police officer and first responder. I grabbed the ambu-bag and followed instructions, and after that, I knew what I wanted to do with my life. Being the first female owner of an ambulance service in a male-dominated industry really wasn’t as big a hurdle to jump as I thought it might be.
PBN: Now you oversee five locations and have recently doubled the size of your company. What does it feels like to see your business grow?
MANSFIELD: Stat/SouthCoast has grown faster than I ever anticipated, which I am grateful for. And each time we experience another growth spurt, it’s genuinely exciting. It’s not just the rapid growth, but the fact that we have accomplished my main objective – making the patient our main focus – that I feel really good about. I am very proud of the quality, compassionate care my EMTs and paramedics deliver.
PBN: You recently oversaw the launch of Stat Emergency Medical Training. Can you tell us a little bit about that?
MANSFIELD: As we expand and grow, we will need to hire more EMTs and paramedics. We have sometimes found it difficult to hire people who meet our exacting standards. To address this, I sat down with my team, and decided that it was the right time to open Stat Emergency Medical Training. With the experience [our paramedics] have from working in the field, they have a keen ability to both teach to state standards and train for real life. … We now have the ability to hire the best of the best and, more importantly, people that already are trained at our standards. •