A CLICK AWAY: The Right Click owner Jeremy Walsh says that people skills are as important as tech skills for business success. “You can learn the technology, but you have to be … patient and be able to answer the same question over and over,” he said.
When you call The Right Click, you’ll hear the company’s telephone greeting offering to “drag you clicking and screaming into the 21st century.”
That’s likely to be welcome, if you’re a small business threatened with a dip in the bottom line due to a computer glitch or an individual with an “everything-stops-until-it’s-fixed” computer problem.
Being a computer-support service and rescue squad is a business in demand in Rhode Island, especially if it’s done with The Right Click’s overriding view of “people first, technology follows.”
“For the first six years, our business was doubling every year,” said The Right Click owner Jeremy Walsh. “We did not go down at all during the recession – we continued to grow. We’re still growing. We’re up about 10 or 15 percent over last year, even with opening the new location in Providence.”
Walsh left a computer-consulting job in New York and the high cost of living in nearby Danbury, Conn., to launch The Right Click in South Kingstown.
The Connecticut-New York region was just too expensive for Walsh and his wife, an artist who does museum-quality work, to buy a house.
“Around Westchester County we would have had to pay half-a-million dollars for a shack on a postage-stamp [sized] piece of land,” said Walsh.
“My wife and I visited my father-in-law in South Kingstown one weekend and kind of on a lark said, ‘Hey, let’s see if we can buy a house and both start our own businesses,’ ” said Walsh.
“We found a Realtor and said, ‘We have $200,000. What can we buy?’ We saw about 30 houses and fell in love with an old mill house in [South Kingstown],” said Walsh.
In addition to his computer-consulting experience, Walsh was armed with a 1996 bachelor’s degree in philosophy from the University of Connecticut, where he took one computer course and began tinkering with computers with a friend who worked in technology for dining services.
“I learned about networking and it was interesting. I found out I was pretty good at computers. I’m self-taught,” he said.
Even in the world of 21st-century technology services, wearing out your shoe leather is still one way to launch a business.