Tech troubles

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. More

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PBN Executive Poll

Tech troubles

Posted 12/31/69

How often does your company experience technology-related issues that impact productivity?

• Occasionally – 63.2%

• Rarely or never – 26.3%

• Often – 10.5%

Do you have a resource for technical support?

• Yes, we have an in-house resource – 62.2%

• Yes, we call someone – 35.1%

• No, we’re on our own – 2.7%

Are employees trained when there are system upgrades or new products?

• Yes, we always conduct training sessions – 73.7%

• Only when time and workload allow – 21.1%

• No, employees must learn on their own – 5.3%

How would you rate the technological equipment in your office?

• Top of the line – 54.1%

• Average – 45.9%

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