health care

Westerly Hospital receives quality certification

Posted 4/1/13

WESTERLY – Westerly Hospital has received ISO 9001:2008 certification by DNV, a leading accreditor of U.S. hospitals that integrates ISO 9001 quality compliance with Medicare conditions of participation.

Westerly is the first hospital in New England and among only 26 in the country to receive this certification, according to hospital officials.

Created by the International Organization for Standardization, ISO 9001 is a quality management system recognized by businesses around the world, including hospitals and health care providers, as the benchmark for continual quality improvement. It places significant emphasis on proper documentation of all processes within a hospital to ensure that the staff is consistently delivering care in the safest and most effective way.

DNV was authorized by the Centers for Medicare and Medicaid Services in 2008 as the only accreditation and certification program for hospitals that integrates the ISO quality management system with the core requirements for hospitals set forth by the U.S. government.

“Every patient expects quality care when they walk into a hospital,” said Dr. Christopher Lehrach, Westerly Hospital’s chief transformation officer. “Westerly Hospital chose to pursue this more rigorous certification process to ensure that we are not only meeting our patients’ expectations, but that we are exceeding them.”

A community reception to celebrate this achievement will be held on April 4 at 8 a.m. on the front lawn of the hospital, followed by a reception in the main lobby.

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