Updated January 30 at 7:30pm
Advice
85 results total, viewing 81 - 85
Depending on your industry, hard-to-deal-with clients or customers are common for many small businesses. They either seem indifferent, call at all hours or constantly question your judgment. The good news, said Andrew Sobel, a client-relationship expert, is that rather than “firing” them, the right approach can improve the situation and even turn them into loyal fans. more
Everyone tells you to meet with the decision-maker. more
In 2013, the U.S. Department of Health and Human Services adopted sweeping changes to the Health Insurance Portability and Accountability Act of 1996 that substantially altered rules on privacy, security and breach notification, and increased penalty amounts for violations. more
Today, the customer story is simple. Loyalty ranges from nonexistent to temporary. Mining the Internet is second nature, relying on smartphone apps to cut through the clutter. With an endless array of channels available, engaging customers can be an exercise in futility. more
Are mortgage lenders finally loosening up a little on their credit score requirements – opening the door to larger numbers of home purchasers this summer and fall? more
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