Customer-service expert Ron Kaufman has a radical notion that great service shouldn’t be as hard as it seems to be for so many businesses to deliver. “Service is everywhere,” said Kaufman. “But there’s a disconnect between the volume of service we need and the quality of service we are giving and receiving. Businesses have turned a simple concept into a catastrophic cliché. They remain blind to the fact that true service comes not from demands and dashboards, but from a basic desire to take care of other people.” more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

Age: 39 more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

The Providence Business News Executive Poll is a weekly survey of 70 business leaders throughout the state, representing small and large companies in a variety of industries. more

As a company devoted to play, Hasbro Inc. recognizes the importance of its brand, often doubling down on its well-known board games that are re-branded as movies, DVDs and electronic games. So it is not surprisingly that when Hasbro introduced its Healthy Steps walking routes as part of its wellness program last year, the paths were branded, both inside and outside, with Candyland markers along the way. more

Welcome to Providence Business News’ inaugural Healthiest Employers program special section. In these pages you will find out a little about some of the state’s most enlightened companies, ones that take the needs of the employees very seriously, and as a result, deliver better products and services to their customers. more