Thursday, April 18, 2024

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Mary Lhowe

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HELPING CLIENTS: Margaret Holland McDuff, center, CEO of Family Service of Rhode Island, says her time as a social worker informs her management approach. Here, she speaks with Elizabeth Ferreira, left, and Gloria Molero. / PBN PHOTO/RUPERT WHITELEY

McDuff manages social services with eyes wide open

When Margaret Holland McDuff started work at Family Service of Rhode Island in 1990 as a clinical social worker, she didn’t see herself staying...
SEEING THE WHOLE PICTURE: Shawmut Design and Construction’s Marianne Monte helps create programs that attract and retain a talented workforce that better reflects the diversity of the communities it works in. / PBN PHOTO/RUPERT WHITELEY

Work-balance basics build firm

Marianne Monte | Shawmut Design and Construction, chief people officer When workers’ home lives are orderly, well-managed and healthy, they can bring their best game...
INVESTMENT PAYOFF: Ryan Clark, left, the CEO and president of The Town Dock, says the company has made a concerted effort to invest in its staff and encourage communication across silos, which has resulted in growing revenue for the calamari-selling concern. Here, Clark inspects some product with Director of Sales Mark Fratiello. / PBN PHOTO/MICHAEL SALERNO

Focus on communication, training is netting success

A multiyear, all-out effort to sharpen management skills and get all people and parts of the business working together has netted big results for...
A CONSIDERED APPROACH: Toray Plastics (America) Senior Human Resources Manager Rhonda Arsenault, right, leads a class that includes Don Black, left, and Donna Malley, a senior HR generalist for the North Kingstown manufacturer of films. / PBN PHOTO/MICHAEL SALERNO

Listening to customers, caring for workers yield success

Imagine that you are a maker of snack foods. You want to extend your markets from coast to coast, but your snack bags tend...
TEAM APPROACH: Dr. Peter Hollmann, center, chief medical officer for University Medicine, speaks at the Feb. 16 PBN Health Care Summit in Warwick. Behind him is Zachary Sherman, executive director of HealthSource RI.  Hollmann discussed how care is shifting to a team approach focused on groups of patients. / PBN PHOTO/RUPERT WHITELEY

Will ACA changes curb Rhode Island’s progress?

Tangible results of the 2010 Affordable Care Act in Rhode Island – health insurance for tens of thousands of additional people and strengthening of...
MONICA NERONHA, vice president and deputy general counsel for Blue Cross & Blue Shield of Rhode Island, makes a point during Providence Business News' Health Care Reform Summit 2017, held Thursday at the Crowne Plaza Providence Warwick. PBN Editor Mark S. Murphy, left, moderated the panel, while other panelists included, from Neronha's left, Zachary Sherman, executive director of HealthSource RI, Dr. Peter Hollmann, chief medical officer of University Medicine Foundation and Peter Marino, president and CEO of Neighborhood Health Plan of Rhode Island. / PBN PHOTO/RUPERT WHITELEY

Health industry looks to preserve gains amid concerns about ACA repeal

(Updated: 3:50 p.m.) WARWICK – As Congress tosses the hot potato of Obamacare repeal promises from hand to hand in Washington, health insurers, doctors and...
STANDING TALL: CVS Health President and CEO Larry J. Merlo continues to produce impressive results for the state's largest company, with more than $150 billion in yearly sales. / COURTESY CVS HEALTH

Healthy in profit, as well as offerings

Despite a dust-up with the U.S. Justice Department over forged opioid prescriptions, Woonsocket-based CVS Health Corp., a national giant with $153 billion in annual...
FEELING THE NEED: Bryant University President Ronald K. Machtley continues to build, literally and figuratively, at the school's Smithfield campus, and with a new five-year contract, he isn't ready to slow down. / PBN FILE PHOTO/MICHAEL SALERNO

Looking to add to innovation legacy

Twenty years as president of an American university is an exceedingly long period. Yet at age 67, when Bryant University President Ronald K. Machtley...
IN HAPPIER TIMES: In 2013, Dennis D. Keefe, left, signed a partnership agreement with Memorial Hospital interim President and CEO Arthur DeBlois III, but red ink at the Pawtucket institution caused Keefe to institute cutbacks in 2016. / PBN FILE PHOTO/RICHARD ASINOF

Tough love, hard medicine at CNE

For Dennis D. Keefe, 2016 was a year – probably not his first or last – when the rubber hit the road. The rubber, in...
FRONT AND CENTER: URI President David M. Dooley has made clear that as Rhode Island's land-grant university, it must be a job-creation engine, with innovation as a key tool. / PBN FILE PHOTO/MICHAEL SALERNO

Dooley persuasive on innovation role

By a fat margin of 19 percent, Rhode Island voters in November 2016 approved a $45.5 million measure for the University of Rhode Island,...
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