Balancing demand for touch and tech

Updated at 1:29 p.m.

PERSONAL RELATIONSHIP: Mark K. W. Gim, president and chief operating officer at Washington Trust Bancorp Inc., parent of Westerly based The Washington Trust Co., says local banks need to be vigilant to ensure smooth technology adoption while also maintaining the personal relationships banks have built their brand on.
 / PBN FILE PHOTO/MICHAEL SALERNO
PERSONAL RELATIONSHIP: Mark K. W. Gim, president and chief operating officer at Washington Trust Bancorp Inc., parent of Westerly based The Washington Trust Co., says local banks need to be vigilant to ensure smooth technology adoption while also maintaining the personal relationships banks have built their brand on.
 / PBN FILE PHOTO/MICHAEL SALERNO
With an evolving mixture of millennials and older customers, local banks and credit unions increasingly face a dilemma when it comes to rapidly evolving ­technology.…

Subscriber-only Content

This article is available only to PBN Subscribers. To get unlimited access, please subscribe by following the link below.

Subscribe Now

- Advertisement -