Bank customers frustrated; banks investing in tech, reports say

THE TOP REASON banks will invest in technology in 2018 is to strengthen competitive positioning and build market share, according to Turner Little's analysis of Ernst & Young's Global Banking Outlook 2018 report. / COURTESY TURNER LITTLE
THE TOP REASON banks will invest in technology in 2018 is to strengthen competitive positioning and build market share, according to Turner Little's analysis of Ernst & Young's Global Banking Outlook 2018 report. / COURTESY TURNER LITTLE
PROVIDENCE – Two recent reports on bank customers and banks show that customers and banking institutions are operating on different wavelengths in terms of their expressed needs and objectives. “Revolution of Evolution,” a report released by Starling Bank, shows that bank customers are fed up with four banking attributes: unclear language and charge; complicated products…

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