Blue Cross & Blue Shield to open third retail store, add weekend call center hours

Blue Cross Blue & Shield of Rhode Island has opened a third retail store, Your Blue Store, in Lincoln and has extended its customer service center phone hours to provide weekend service.
Blue Cross Blue & Shield of Rhode Island has opened a third retail store, Your Blue Store, in Lincoln and has extended its customer service center phone hours to provide weekend service.

PROVIDENCE – Blue Cross Blue & Shield of Rhode Island today opened a third retail store, Your Blue Store, at 622 George Washington Highway in Lincoln.
Along with creating an additional retail option to provide customers greater choice and convenience in planning and managing their health coverage, BCBSRI will also extend its customer service center hours to provide weekend service.
Since January 2015, more than 10,550 Rhode Islanders have visited Your Blue Store retail locations in Warwick and Bristol to choose a health plan, explore Medicare options, ask questions about or make payments on a current plan, or take advantage of free fitness and nutrition programming.

For Rhode Islanders who prefer to manage their health coverage by phone, BCBSRI’s Customer Service Department will now be available to members on Saturdays and Sundays from 8 a.m. to noon. Customer service staff members are bilingual and can answer questions about plan options, costs, physician networks and wellness benefits, as well as help individuals sign up for coverage. Customers can call (401) 459-5550/1-800-690-2583 with questions about individual/family plans, or (401) 351-BLUE (2583)/ 1-800-505-BLUE with questions about Medicare plans.

Other Your Blue Store locations are at Cowesett Corners, 300 Quaker Lane, Warwick, and Bell Tower Plaza, Unit 18, 576 Metacom Ave., Bristol.

Hours for all locations during the Medicare open enrollment period (Oct. 15, 2015 to Jan. 31, 2016) are Monday, 9 a.m. to 6 p.m., Tuesday through Friday, 9 a.m. to 5 p.m. and Saturday, 9 a.m. to 1 p.m.

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