CHARLOTTE, N.C. – Bank of America Corp. says it has completed converting each of its 18,000 automated teller machines nationwide to talking ATMs, including hundreds of machines in southern New England.
Talking ATMs provide audible instructions in English or Spanish to the blind or those with visual impairments. The machines have audio jacks that can deliver instructions privately through standard headsets.
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“Bank of America has long been a leader in understanding the needs of blind and low-vision banking customers,” said Jeff Thom, president of the California Council of the Blind, an affiliate of the Arlington, Va.-based American Council of the Blind. “From talking ATMs to accessible online banking to Braille bank statements, we are proud to have partnered with Bank of America for almost 15 years.”
The bank has the largest U.S. network of bank-owned ATMs, and the installation of talking machines was nine years in the making.
In 2001, Bank of America was the first bank in the United States to announce a comprehensive plan to install talking ATMs across the country.
The bank said it also was the first to make its Web site and online banking conform to Web accessibility standards.
In addition to talking ATMs, Bank of America said it is the first major bank to equip all of its 13,800 deposit-accepting ATMs with deposit imaging technology. Deposit Image ATMs allow customers to feed checks and cash directly into the ATM slot, eliminating the need to fill out deposit slips and stuff envelopes. For cash deposits, customers can deposit up to 40 bills at a time and receive immediate credit if the transaction is made on a business day by 8 p.m.
Bank of America Corp. (NYSE: BAC) is one of the world’s largest financial institutions. In the United States alone, it serves more than 59 million consumers and small businesses via more than 6,000 retail offices and 18,000 ATMs. To learn more, visit www.bankofamerica.com.
