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Providence
Wednesday, September 19, 2018

Advice

Your call is (not) important to us; please hold

Ever hear this? Thank you for calling (fill in the name of any big company). All of our people are busy now. Your...

Why the iPhone will transform business promotion

To the victor go the spoils. Or, figure out technology or die. If you thought the Internet changed the way business communicates and sells, the...
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Don’t let slumps keep you down in the sales dumps

Read the sports pages on any given day, and you’ll likely find a hard-luck story about some player or team experiencing the worst slump...

Taking cues from the Wizards of Fort Wayne

I threw out the first pitch today. A perfect strike! Okay, okay, it was at the Fort Wayne Wizards game – a minor-league team. Okay, okay,...
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Concentration is more than just a kids’ card game

A group of discouraged business people hired a consultant to speak to them on ways to improve business. The consultant tacked a big sheet...

A lesson from Uxbridge: Preparedness is key

On July 21, 65 businesses suffered from a disastrous fire at the Bernat Mills, in Uxbridge, Mass. They employed more than 300 people, and...
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How to buy print ads on Google

Dear Dan: We’ve had success advertising online, but for our particular target buyers, the best results still come from basic newspaper ads. Is there...

A relationship is worth more than just a sale

I made the sale! Great. Way to go! Okay, now calm down. What kind of sale? Any chance for an up-sell? A referral? Another sale?...

A relationship is worth more than just a sale

I made the sale! Great. Way to go! Okay, now calm down. What kind of sale? Any chance for an up-sell? A referral? Another sale?...
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Outsourcing can put you dangerously out of touch

Turning a blind eye to product quality can be dangerous to your health. In June, the former head of China’s food and drug agency...
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