What is sales? Where are sales? How are sales?
E-MAILED QUESTION FROM A READER: Do you feel there’s a danger that “sales” gets walled into one department of the organization? Do you believe...
Don’t get killed by the economy
From blockbuster bankruptcies to broken banks and blows to business bottom lines, today’s economic news is like a bad dream. The National Federation of...
Starbucks is a model for customer service
When I say “Starbucks,” what one word comes to mind?
Every day millions of people wake up, go through their daily morning routine, and with...
A survival guide for commercial-property owners
A perfect storm of adverse events is dramatically impacting the commercial real estate industry.
Commercial real estate owners face the prospect of loan...
Minimum wage hike a worry
Back in 2007, the federal government passed a minimum wage increase to be implemented in three steps, ending with an increase to $7.25 per...
The recession changes the venture game
It should be no surprise that the current economic environment has had a dampening effect across all industries, and venture capital is not immune....
How lousy are you? You may not even know
Having spent the last 55 or so odd years watching local television commercials, and the last 30 years listening to speeches at meetings, training...
Employee benefit costs need real trimming
While health insurance cost increases may appear to be an annual ritual, there are many options available that can save your company money without...
Tips for better referrals
Need a terrific, proven, low-cost way to build business when times are tough? Finding more referrals and using the ones you have to better...
Tackling your sales, marketing questions
I get a ton of e-mails asking to solve sales dilemmas. Here are a few that may relate to your job, your life, and...
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