Annuities can be good but they have issues
Annuities can be a great retirement funding vehicle, but they are not without drawbacks. An article in The Wall Street Journal in July pointed...
New ways to manage your books
Dear Dan: We’re growing, and our original methods of bookkeeping, invoicing, tracking inventory, customer service or you name it no longer work very well....
Find your problem’s ‘key log’
In one of my favorite “Peanuts” comic strips, Linus says to Charlie Brown, “No problem is so big that it can’t be run away...
Finding the edge of a tolerable relationship
Beginning a relationship is easy.
Exploration is predominantly on the surface. Nothing too deep. Nothing too wide. Nothing too revealing. In the beginning, all is...
Blue Cross taps health policy expert as a VP
Shanna Marzilli has been named vice president of operations and strategic planning at Blue Cross & Blue Shield of Rhode Island. She was...
Making others look good reflects positively on you
After seeing my recent column about bringing out the charm in others, reader Ray Lauk wrote and told me about the first day of...
Businesses must adapt to ‘flat-world’ issues
Our spherical world has been declared flat once again. And if your company has any age on it at all, you have likely found...
To minimize heartache, know valuation process
This is the second in a three-part series designed to educate business owners on sources of capital for fast-growth businesses.
One of the most emotional...
Stand out with great service
Dear Dan: When my bank recently gave me a customer service runaround, I was reminded of how vital it is to treat customers right....
Here’s a tip: Good service deserves a reward
At a recent dinner party I hosted, a diner wanted to set me straight on the practice of restaurant tipping. Taking a $20 bill...
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