Make sure you’re well covered
Dear Dan: As my business expands, I’m realizing how much exposure I have if something goes wrong. Employee injuries, theft, business interruption and a...
Value is the king of sales and queen of service
Value is perhaps the most illusive word in sales.
Everyone will tell you how important it is. Very few can tell you what...
A good reputation is much easier<br> to keep than to recover
Jay Leno, comedian and host of “The Tonight Show,” says that when he was 8 years old and living in a New York City...
8 ways to build your reputation
Dear Dan: My business is small, it’s young, and we don’t have much cash to throw at marketing and public relations. Building repeat business...
Listening, creativity help resolve conflicts
Conflict happens. Disputes can arise between employees, between business partners, between a company and a client. And if such issues are not settled, bad...
Sometimes it pays to meet with salespeople
While many salespeople enjoy significant rewards for their efforts, their work is becoming increasingly difficult. Even those in so-called “executive sales” find getting through...
Sue Klawans
Sue Klawans, Gilbane’s director of client satisfaction, has been named Contractor of the Year by the New England Chapter of CoreNet Global. She was...
Understanding details of clients’ business is key
Sue Klawans, Gilbane’s director of client satisfaction, has been named Contractor of the Year by the New England Chapter of CoreNet Global. She was...
‘Free choice’ bill returns balance<br> to weak labor organizing system
To the editor,
Michael A. Gamboli and Michael J. Murray got it wrong in their guest column (“‘Free choice’ bill might give workers no choice,”...
A good succession plan requires work, insight
It is often said that one of the most important considerations in any investment is the exit strategy. An exit strategy is important for...
