Pleasing customers: Are expectations getting higher?
In the last five years, have you seen an increase in customers’ expectations in terms of:
• Customer service levels – 81.3%...
Editorial Cartoon: Baseball Lays an Egg
By John Spencer
A baseball, in the shape of a cracked egg is labeled, “Official Major League Baseball”. Between the crack and on the...
Editorial Cartoon: Crazy to Work Here
By Brad Veley / www.bradveley.com
Four angry sharks and a smiley face man are sitting around a conference table. They are all wearing suits and...
Taking on the capital gains tax-income tax spread
Senate Finance Committee leaders are signaling that Congress will take up the topic of capital gains and private-equity firms next year. And no wonder.
The...
Rhode Island needs a strong manufacturing sector
It is a mistake to simply resign ourselves to the idea that manufacturing cannot be an important and productive part of our economy in...
The state’s leaders must make the difficult choices now
It is not by accident that Gov. Donald L. Carcieri, Providence Mayor David N. Cicciline and leaders of the General Assembly – House Speaker...
What accountability won’t do for higher education
Among the controversies in American higher education are the perceptions that many students arrive at college underprepared to do the rigorous work required, that...
New act creates bad insurance for small businesses
If Cadillac-quality health insurance coverage is too expensive for small businesses, is Chevy-quality coverage better than no coverage at all?
In the complicated discussions...
Editorial Cartoon: Crazy to Work Here
By Brad Veley / www.bradveley.com
A group of men and women in business suits sit around a conference table. Next to each...
Editorial Cartoon: iPhone Expenses
Headline: iPhone autopsy
By J. Spencer, Philadelphia Business Journal
An Apple iPhone is taken apart into three different parts hat apparently rest on a tabletop: the...
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