Citizens Bank scores just above average in J.D. Power customer satisfaction ratings

CITIZENS BANK earned a score of 800 out of 1,000 on the J. D. Power 2019 Customer Satisfaction ratings for New England. / COURTESY J.D. POWER & ASSOCIATES
CITIZENS BANK earned a score of 800 out of 1,000 on the J. D. Power 2019 Customer Satisfaction ratings for New England. / COURTESY J.D. POWER & ASSOCIATES
PROVIDENCE – Citizens Bank earned an 800 score on a 1,000 point scale in J.D. Power & Associates’ 2019 U.S. Retail Banking Satisfaction Survey released this week. The New England region average was a score of 799, earning Citizens an “about average” rating from the quality survey service. The study is based on responses from…

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