Citizens to shutter 40 Stop & Shop branches in R.I., Mass.

CITIZENS FINANCIAL GROUP is closing 40 Stop & Shop branches across Rhode Island and Massachusetts, the company announced on Tuesday. / PBN FILE PHOTO/MICHAEL SALERNO

PROVIDENCE – Amid increased use of digital banking, Citizens Financial Group Inc. will be closing over half of its Rhode Island Stop & Shop branches and switching to self-serve kiosks, the company announced in a statement on Tuesday.

A total of 40 Stop & Shop bank branches – 14 in Rhode Island and 26 in Massachusetts – will close and be replaced by ATM kiosks starting in early January, company spokesman Rory Sheehan said in an email. The decision comes as part of the company’s transition to a more digitally-focused approach, which was accelerated but not directly caused by the pandemic, Sheehan said.

Given that many customers were already changing how they interact with financial institutions before the pandemic, we had already made investments and changes to our distribution and marketing strategies that will enable us to serve customers well through COVID recovery and beyond and we will continue to do so,” Sheehan said.

Many of the shuttered branches are located within one mile of other, full-service branches, Sheehan said. The two companies also remain exclusive partners, with 11 Stop & Shop bank branches in Rhode Island remaining open, and 93 across the region.

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The self-service kiosks will allow customers to make cash and check deposits and withdrawals. A few locations will also feature a virtual kiosk that lets customers video chat with company bankers.

Specific Stop & Shop branches in Rhode Island that will close are:

In Rhode Island specifically, the 14 locations are:

  • 1925 Pawtucket Ave., East Providence;
  • 11 Airport Road, Westerly;
  • 70 Mendon Road, Cumberland;
  • 300 Quaker Lane, Warwick;
  • 11 Commerce Way, Johnston;
  • 275 Warwick Ave., Cranston;
  • 1128 Mineral Spring Ave., North Providence;
  • 91 Point Judith Road, Narragansett;
  • 90 Frenchtown Road, North Kingstown;
  • 595 Smithfield Road, North Smithfield;
  • 900 Tiogue  Ave., Coventry;
  • 850 Manton Ave., Providence;
  • 2470 Warwick Ave., Warwick; and
  • 1360 West Main Road, Middletown.

In a statement, Maria Fruci, manager of external communications and community relations for Stop & Shop, said, “we understand Citizens’ decision to shift to kiosks to better service customers and look forward to a continued partnership with them.”

Nancy Lavin is a PBN staff writer. You may reach her at Lavin@PBN.com.

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