Cox ramping up Internet access speed to ‘ultra fast’

By the time leaves start to fly this fall, Cox broadband Internet users will be zipping along at speeds faster than ever before thanks to the company’s ongoing upgrade of its networks.
“We’re looking at it as a gift of speed,” said Mark Scott, vice president of Cox Business Services. “We’re upgrading our network to provide faster speeds to our small- and medium-sized business customers.”

According to Leigh Ann Woisard, director of public relations for Cox Communications New England, the upgrade will make Rhode Island the first state with border-to-border “ultra fast” Internet access.

The enhancement allows Cox Business Services customers to get speeds up to 15 Mbps downstream and 2 Mbps upstream. Cox is also upgrading speeds for its home office customers and residential customers – at no additional charge to those who already have the service. The preferred package currently offers speeds up to 4 Mbps downstream and 512 Kbps upstream.
“We’ve been making an investment in Rhode Island that allows us to do small upgrades, which includes increasing the capability of the network,” Scott said.

The upgrade, which customers in Warwick are already enjoying, has meant that speeds for some customers have already doubled.

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“Some businesses will see an eightfold increase in their speeds,” Scott said. “That’s a significant increase in which the customer had to do nothing.”

Residential customers with Premier and Preferred Cox High Speed Internet packages in Warwick, West Warwick, East Greenwich, North Kingstown, South Kingstown, Narragansett and Exeter were scheduled to have the new, faster service in June.

“By fall, the whole state will be upgraded, not just pockets of it,” Woisard said. Using fiber technology allowed Cox to build a network that permits them to offer faster Internet service.
To take advantage of the faster service, Scott said all a Cox customer needs is a cable modem. And though the computer user may have upgraded speed access, Scott said some sites they visit may run slower.

“There’s been a larger and larger demand for more bandwidth,” Scott said. “From a business perspective, people aren’t surfing the Internet as much as they are trading information on dedicated sites within the company.” Servers at companies such as those would already be designed to handle a faster broadband connection

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Cox has scheduled upgrades in most areas to occur overnight. Customers won’t need to do anything – modems will reboot by themselves. For information on which areas will be upgraded when, visit www.cox.com/newengland/faster.

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