Customer’s always right? Well, not in a pandemic

MULTITASKING: Jordyn Cruise, manager of Angelo’s Palace Pizza, takes an order over the phone while she runs the restaurant’s takeout window in Cumberland. The restaurant enrolled six managers and key servers in a program to help restaurant owners and their employees navigate difficult situations during the pandemic. / PBN PHOTO/ELIZABETH GRAHAM
MULTITASKING: Jordyn Cruise, manager of Angelo’s Palace Pizza, takes an order over the phone while she runs the restaurant’s takeout window in Cumberland. The restaurant enrolled six managers and key servers in a program to help restaurant owners and their employees navigate difficult situations during the pandemic. / PBN PHOTO/ELIZABETH GRAHAM
For Bill Kitsilis, owner of Angelo’s Palace Pizza in Cumberland, banning customers from his family restaurant would have been unthinkable a year ago. But that was before COVID-19 and a few incidences of customers becoming belligerent with young employees after refusing to follow public health guidelines amid the pandemic. He’s told two customers not to…

Subscriber Only

Subscribe with Providence Business News to keep reading.

Get unlimited access now for $1 for 4 weeks

Subscribe now for $1
Already a Subscriber? Login now

Purchase NowWant to share this story? Click Here to purchase a link that allows anyone to read it on any device whether or not they are a subscriber.

- Advertisement -

No posts to display