Customer’s always right? Well, not in a pandemic

MULTITASKING: Jordyn Cruise, manager of Angelo’s Palace Pizza, takes an order over the phone while she runs the restaurant’s takeout window in Cumberland. The restaurant enrolled six managers and key servers in a program to help restaurant owners and their employees navigate difficult situations during the pandemic. / PBN PHOTO/ELIZABETH GRAHAM
MULTITASKING: Jordyn Cruise, manager of Angelo’s Palace Pizza, takes an order over the phone while she runs the restaurant’s takeout window in Cumberland. The restaurant enrolled six managers and key servers in a program to help restaurant owners and their employees navigate difficult situations during the pandemic. / PBN PHOTO/ELIZABETH GRAHAM
For Bill Kitsilis, owner of Angelo’s Palace Pizza in Cumberland, banning customers from his family restaurant would have been unthinkable a year ago. But that was before COVID-19 and a few incidences of customers becoming belligerent with young employees after refusing to follow public health guidelines amid the pandemic. He’s told two customers not to…

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