BY THE NUMBERS: Hexagon Manufacturing Intelligence-Metrology Software Inc. Vice President of Operations Steven Ilmrud, right, says a new automated system has helped the North Kingstown company improve efficiency and accuracy. Ilmrud is pictured with Production Manager Ted Coppa. / PBN FILE PHOTO/ELIZABETH GRAHAM
When a Department of Labor and Training call center was overwhelmed earlier this year, workers were initially skeptical of the state’s response: deploy more workers at key times to reduce the number of missed calls. But the strategy was based on more than a hunch, says DLT Director Scott R. Jensen. A computer analysis found…
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