Deferred loans, waived fees part of pandemic response for banks

RETAIL TEAM: Amy ­Arruda, senior vice president of retail banking at Washington Trust, right, with Melanie Connelly, vice president of retail banking, at the bank’s Westerly headquarters. / PBN PHOTO/ELIZABETH GRAHAM
RETAIL TEAM: Amy ­Arruda, senior vice president of retail banking at Washington Trust, right, with Melanie Connelly, vice president of retail banking, at the bank’s Westerly headquarters. / PBN PHOTO/ELIZABETH GRAHAM
The consumer messaging of banks and credit unions through the COVID-19 pandemic has been consistent: we’re here for you. When it comes to bank fees and loan modifications, financial institutions have largely lived up to the marketing. Many regional and community banks and credit unions have reduced their standard fees or stopped charging them. And…

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