‘Flyer Beware’ report questions value of travel insurance

CUSTOMER FOCUS: Ronni Kenoian, left, marketing manager for InsureMyTrip.com, speaks with Martha Manzi, office manager. Kenoian said the company’s focus regarding travel insurance is to serve the customer, rather than make a profit. / PBN PHOTO/MICHAEL SALERNO
CUSTOMER FOCUS: Ronni Kenoian, left, marketing manager for InsureMyTrip.com, speaks with Martha Manzi, office manager. Kenoian said the company’s focus regarding travel insurance is to serve the customer, rather than make a profit. / PBN PHOTO/MICHAEL SALERNO
“Flyer Beware,” an August report researched and published by the office of Sen. Edward J. Markey, D-Mass., calls into question the value of travel insurance as sold by nine airlines, flying both domestically and internationally, and seven online travel agencies, such as Expedia, Orbitz, Priceline and Travelocity. While travelers’ investment in the service has increased…

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