J.D. Power: Citizens ranks in top 5 New England retail banks for customer satisfaction

CITIZENS BANK was among the top-rated retail banks in New England for customer satisfaction, according to J.D. Power’s 2021 Retail Banking Satisfaction Study. / COURTESY J.D. POWER
PROVIDENCE – Rhode Island-based Citizens Bank ranked No. 5 for customer satisfaction among retail banks in New England, according to a new report from J.D. Power. The 2021 Retail Banking Satisfaction Study scored retail banks based on customer satisfaction in six criteria, including account opening, communication and advice, channel activities, convenience, problem resolution, and products…

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