PBN 40 Under Forty Awards 2025
JASON FURLAN | 36
Director of Medicare concierge, Blue Cross & Blue Shield of Rhode Island
What is the biggest challenge currently facing your industry and how are you responding to it? As a customer service leader, it is evident that we are experiencing a talent deficit in this field. Despite the U.S. Bureau of Labor Statistics projecting a 5% decline in these jobs through 2033, there are approximately 365,000 job openings in customer service across the country, with a large driver being average employee attrition. I have found that staying focused on the needs of our consumers and members by engaging with them, participating in community activities and understanding how our work in concierge can better support the health and well-being of our seniors is essential.
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Where do you see yourself in five years? I hope to take on more responsibilities within the organization, striving to improve outcomes that benefit the community.
What advice would you give your 22-year-old self? Keep doing what you’re doing. Forgive yourself for your mistakes; you’re still learning.
What was your last streaming or cable binge watch? The live action version of the show, “One Piece.”
