‘Client experience’ helps propel banner numbers

3RD PLACE 
CEO (or equivalent):  Tim Hebert 2013 REVENUE: $77 million 2011 REVENUE: $46 million REVENUE GROWTH: 67%
3RD PLACE CEO (or equivalent): Tim Hebert 2013 REVENUE: $77 million 2011 REVENUE: $46 million REVENUE GROWTH: 67%

At Warwick-based Atrion, a focus on the client, solid values, talented people and efforts to make a positive impact have helped lead the company through a major growth period.
CEO Tim Hebert said the IT services provider has grown every year since its inception in 1987. “Our growth since 2011,” he said, “has been nothing short of remarkable.”
The firm saw revenue jump 67 percent between 2011 and 2013, rising $31 million during that period, from $46 million to $77 million.
Hebert attributes growth since 2011 to the company providing the “ultimate client experience,” expanding accounts with existing clients and acquiring new ones.
“This intense focus on the client experience has led to above-average client retention,” he said. “Coupling our incredible client loyalty with new products and services, we have been able to capture more mind and market shares within those accounts.”
As the company has grown its revenue, it’s also expanded physically, adding more than 100 employees in three years to bring the grand total to more than 240, 50 of whom were hired through the company’s apprenticeship program.
“The apprenticeship program has created an amazingly brilliant team of engineering talent which had little-to-no IT experience prior to our program,” Hebert said.
Hebert said Atrion is expected to keep its upward momentum over the next several years.
“Our projected growth objectives are focused on tripling the revenue of our company while more than doubling the size of our staff,” Hebert said. “We anticipate our growth with blend of focusing on expanded services, geographic growth, and becoming more vertical-market aligned.”

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