PROVIDENCE – Massachusetts banks and credit unions are beginning to reopen their branch lobbies, but with new measures in place to protect against the spread of the coronavirus, according to a joint statement from the Massachusetts Bankers Association and Massachusetts Credit Unions.
While all banks and credit unions will enforce mask-wearing, some are also taking additional steps to verify customer identities, asking them to temporarily lower their masks upon entering branches to confirm who they are before completing any transactions.
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Other changes being considered are establishing set hours for older adults, who are most at-risk, to do their banking; new layouts and protective barriers to enforce social distancing; and separate lines for each teller.
Nancy Lavin is a staff writer for PBN. Contact her at Lavin@PBN.com.
