Panel: Many health, insurance services out of touch with user

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LISTEN AND LEARN: Participants during the first of two discussion panels at the 2019 PBN Spring Health Care Summit at the Providence Marriott talk about how the state’s health care and insurance systems must listen to and understand the whole person they purport to serve. From left: Marc Backon, president of Tufts Health Plan’s commercial division; Stephen Farrell, UnitedHealthcare of New England CEO; Dr. John Murphy, executive vice president of physician affairs at Lifespan; James E. Purcell, former CEO of Blue Cross & Blue Shield of Rhode Island and founder of the Returns on Wellbeing Institute; Shannon Shallcross, co-founder and CEO of BetaXAnalytics; and Neil D. Steinberg, president and CEO of the Rhode Island Foundation.
 / PBN PHOTO/RUPERT WHITELEY
LISTEN AND LEARN: Participants during the first of two discussion panels at the 2019 PBN Spring Health Care Summit at the Providence Marriott talk about how the state’s health care and insurance systems must listen to and understand the whole person they purport to serve. From left: Marc Backon, president of Tufts Health Plan’s commercial division; Stephen Farrell, UnitedHealthcare of New England CEO; Dr. John Murphy, executive vice president of physician affairs at Lifespan; James E. Purcell, former CEO of Blue Cross & Blue Shield of Rhode Island and founder of the Returns on Wellbeing Institute; Shannon Shallcross, co-founder and CEO of BetaXAnalytics; and Neil D. Steinberg, president and CEO of the Rhode Island Foundation.
 / PBN PHOTO/RUPERT WHITELEY
To work better, the state’s health care and insurance systems must ramp up one critical skill: listening to and understanding the whole person they purport to serve, said panelists at the April 4 Providence Business News Spring Health Care Summit at the Providence Marriott Downtown. It was a theme that ran through several topics discussed…

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