PBN summit panel: Even AI has biases that can hamper diversity

AI AND DEI: Moderator Kevin Matta, third from left, speaks with the panelists at Providence Business News’ 2024 Diversity, Equity and Inclusion Summit and Awards program at the Crowne Plaza Providence-Warwick on Dec. 5. Also on the panel, from left, are Myra Coufal, Amgen Rhode Island diversity, inclusion and belonging site lead; Carolyn Belisle, Blue Cross & Blue Shield of Rhode Island vice president of corporate social responsibility; Talia Brookshire, Neighborhood Health Plan of Rhode Island chief diversity officer; Shameem Awan, Amica Mutual Insurance Co. DE&I assistant vice president; and NeeNee Shin, CBIZ Inc. director of diversity, equity and inclusion. 
PBN FILE PHOTO/MIKE SKORSKI
AI AND DEI: Moderator Kevin Matta, third from left, speaks with the panelists at Providence Business News’ 2024 Diversity, Equity and Inclusion Summit and Awards program at the Crowne Plaza Providence-Warwick on Dec. 5. Also on the panel, from left, are Myra Coufal, Amgen Rhode Island diversity, inclusion and belonging site lead; Carolyn Belisle, Blue Cross & Blue Shield of Rhode Island vice president of corporate social responsibility; Talia Brookshire, Neighborhood Health Plan of Rhode Island chief diversity officer; Shameem Awan, Amica Mutual Insurance Co. DE&I assistant vice president; and NeeNee Shin, CBIZ Inc. director of diversity, equity and inclusion. 
PBN FILE PHOTO/MIKE SKORSKI

Artificial intelligence is being used in almost every aspect of business, and human resources is no exception. But while AI increases efficiency in sorting through job applications and evaluating the performance of employees, it can also present pitfalls to organizations trying to diversify their staff and their customer bases, according to panelists at Providence Business

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