Providence VA leads VA New England in demand for video visits

PROVIDENCE – The VA Providence Healthcare System, part of the U.S. Department of Veterans Affairs, is leading the VA New England Healthcare System with the largest increase in demand for virtual services since the start of the COVID-19 pandemic.

With a 3,015% spike in video calls from Feb. 1 through June 1, the Providence VA provided 8,228 digital visits for patients during that time period.

All other systems within VA New England reported upticks of more than 1,000%, including:

  • Bedford VA Medical Center in Bedford, Mass. – 1,623%, 5,298 calls.
  • VA Boston Healthcare System – 1,584%, 16,075 calls.
  • VA Central Western Massachusetts Healthcare System – 1,969%, 6,061 calls.
  • VA Connecticut Healthcare System – 1,315%, 7,637 calls.
  • Manchester VA Medical Center in Manchester, N.H. – 2,032%, 3,862 calls.
  • VA Maine Healthcare System – 2,032%, 5,612 calls.
  • VA White River Junction Healthcare System in White River Junction, Vt. – 1,591%, 4,563 calls.

VA New England is able to respond to surging virtual demands thanks to its nearly 3-year-old platform, VA Video Connect, said Lisa Eisele of VA New England Healthcare System.

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“VA New England’s connected health continuum, rapid digital upscaling and virtual care provider network has been integral to the provision of critical health care services and the safety of veterans and staff during the COVID-19 pandemic response,” Eisele said. “We’ve surpassed – nearly doubled – the national response, so we are very proud of how many veterans have used this critical telehealth option for connecting with our health care teams.”

Elizabeth Graham is a PBN contributing writer.

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