Providence Water turns former Bank of America call center into mixed-use facility

A FRESH FACE: As part of the refurbishment of Providence Water’s central operation facility on Dupont Drive, the blue-colored front entrance of the former Bank of America data and call center was updated with new signage and color scheme, as well as landscaped grass.
A FRESH FACE: As part of the refurbishment of Providence Water’s central operation facility on Dupont Drive, the blue-colored front entrance of the former Bank of America data and call center was updated with new signage and color scheme, as well as landscaped grass.

Providence Water Central Operations Facility
125 Dupont Drive, Providence Owner: Providence Water Supply Board

Architects and interior designers: Pare Corp. and Vision 3 Architects

Developer and general contractor: Dimeo Construction Co.

Other parties involved: Providence Water staff and consultants

Exterior before
Exterior before
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Cost: $16.2 million

Use: Providence Water, a city department regulated by state and federal agencies, repurposed the former Bank of America data and call center by converting administrative space into a 160,000-square-foot, mixed-use facility. The facility combines administrative offices and conference rooms, construction services, a customer service area, meter shop, stockroom, emergency operations, a laboratory, an information technology data room and a museum area, among other amenities, housed under one roof. Enhanced security measures were incorporated into the facility, including additional fencing, a guard shack, cameras, and separate visitor and customer service entrances. The building also includes green infrastructure, such as new windows and skylights to bring in more natural light, and installed bioretention basins and sand filters to reduce stormwater runoff. Providence Water also partnered with GreenWorks Providence, which received a grant for about $15,000, to plant trees, flowers and other vegetation around the building. The department also installed a solar rooftop array to cut down annual electricity consumption.

PRESERVING THE PAST: The museum area in Providence Water’s central operation facility has artifacts, including blueprints and old piping, highlighting a past era of water infrastructure.
PRESERVING THE PAST: The museum area in Providence Water’s central operation facility has artifacts, including blueprints and old piping, highlighting a past era of water infrastructure.
ALL SPACED OUT: The old office area of the former Bank of America data and call center was given a new design, with more space, additional cubicles and more natural light, to house Providence Water’s engineering division.
ALL SPACED OUT: The old office area of the former Bank of America data and call center was given a new design, with more space, additional cubicles and more natural light, to house Providence Water’s engineering division.
Office area before
Office area before
ENERGIZED: To help cut down annual electricity consumption, solar arrays were attached to the roof of Providence Water’s central operation facility.
ENERGIZED: To help cut down annual electricity consumption, solar arrays were attached to the roof of Providence Water’s central operation facility.

BEFORE AND AFTER PHOTOS COURTESY PROVIDENCE WATER; EXTERIOR PHOTO OF ENTRANCE COURTESY JOSH EDENBAUM PHOTOGRAPHER AND AERIAL IMAGING