PROVIDENCE – Citizens Bank was ranked No. 2 of 318 companies in the 2018 Temkin Experience Ratings and was the highest-rated bank in the report, released last week.
Citizens received an 83 percent rating in the report. Wegmens, which earned the No. 1 spot, received 86 percent.
Ratings are based on consumer feedback of recent experiences with companies. Temkin has participants rate their experience with companies on “success, effort and emotion.”
“We are focused on delivering a great customer experience and on helping our customers reach their potential,” said Brad Conner, vice chairman and head of consumer banking at Citizens, in a statement. “To receive this top ranking from Temkin is a real honor and reflects well on the dedication of our Citizens colleagues and our approach to serving customers.”
The 318 companies ranked by Temkin were spread across 20 industries.
Rhode Island’s CVS Health Corp. was also included in the rankings at No. 124 with a 71 percent experience rating.
The Temkin Experience Ratings were conducted by the Temkin Group, based in Waban, Mass.
Other companies in the Temkin report:
- Trader Joe’s: No. 12 (81 percent)
- BJ’s Wholesale Club: No. 17 (80 percent)
- Panera Bread: No. 17 (80 percent)
- Chick-fil-A: No. 34 (78 percent)
- Bed Bath & Beyond: No. 51 (76 percent)
- Southwest Airlines: No. 51 (76 percent)
- Dunkin’ Donuts: No. 51 (76 percent)
- Stop & Shop: No. 51 (76 percent)
- Kohl’s: No. 65 (75 percent)
- Fidelity Investments: No. 85 (74 percent)
- Hannaford: No. 109 (72 percent)
- Whole Foods: No. 109 (72 percent)
- Nordstrom: No. 124 (71 percent)
- Toys ‘R’ Us No. 124 (71 percent)
- JetBlue Airlines: No. 137 (70 percent)
- Bank of America (Banks): No. 163 (68 percent)
- GE: No. 163 (68 percent)
- Verizon Wireless: No. 163 (68 percent)
- Bank of America (Credit Cards): No. 203 (66 percent)
- AT&T: No. 217 (65 percent)
- Delta Airlines: No. 232 (64 percent)
- United Airlines: No. 248 (63 percent)
- American Airlines: No. 258 (62 percent)
- United Healthcare: No. 271 (60 percent)
- Verizon (TV/Internet Service): No. 279 (59 percent)
- Aetna Inc.: No. 289 (58 percent)
